Privacy Policy
Effective date: [[OWNER: effective date, e.g. December 1, 2026]]
This Privacy Policy explains how [[OWNER: legal business name]] ("we", "us") collects, uses and shares information when you visit keepyourwebsiteworking.com or use the Keep Your Website Working monitoring service (the "Service"). Questions: support@keepyourwebsiteworking.com.
1. Information we collect
Account information. Your name, business name, email address, a salted one-way hash of your password (we never store your password itself), your timezone, and the roles of people you invite to your account.
Billing information. Payments are processed by Stripe. We receive your plan, billing interval, subscription status, Stripe customer and subscription identifiers, and invoice status. We do not receive or store full card numbers.
Alert recipients. Email addresses and mobile phone numbers you add to receive alerts, whether each has been confirmed, and the alert types each should receive.
Websites you monitor and monitoring results. The website addresses and pages you add, the forms, booking and checkout steps you choose to monitor, and the results of our checks: availability, HTTP status, response times, SSL certificate details, DNS records, error messages, and short excerpts of page text needed to confirm a success message appeared. Our checks run against your website from our servers; we do not install anything on your website and do not collect information about your website's visitors.
Delivery records. For each alert and account email or text we send: recipient, message type, delivery status reported by our email or SMS provider (for example delivered, bounced, failed, marked as spam), and the provider's message identifier.
Technical and security information. IP address, browser user agent, and timestamps of sign-ins and security-relevant actions (for example password changes, plan changes, account deletion), kept in an audit log to protect your account.
Cookies. We use only strictly necessary cookies: a session cookie that keeps you signed in and a security cookie that protects forms against cross-site request forgery. We do not use advertising or analytics cookies.
2. How we use information
- To provide the Service: run the checks you configure, detect and confirm incidents, send the alerts, recovery notices and reports you asked for, and show your history in the dashboard.
- To create and secure your account, verify email addresses and phone numbers, and prevent abuse.
- To process subscriptions, trials, plan changes and cancellations, and send billing notices (for example a reminder before your trial ends, or a notice that a payment failed).
- To operate, monitor, troubleshoot and improve the Service, and to comply with law.
We do not sell personal information, and we do not use your information for advertising.
3. Text messages (SMS)
SMS alerts are optional and available on plans that include them. A mobile number receives alerts only after someone on your account adds it and the number is confirmed by entering the code we text to it. Messages are website incident, recovery and related service alerts only; we never send marketing texts. Message frequency depends on how often your monitored websites have problems and is capped per account per day by your plan. Message and data rates may apply. Reply STOP to stop texts to that number, START to resume, or HELP for help, or email support@keepyourwebsiteworking.com. Opting out of texts does not affect email alerts.
Mobile phone numbers and SMS consent are never shared with or sold to third parties or affiliates for their marketing or promotional purposes. We share them only with our SMS provider, Twilio, to deliver the messages you requested.
4. Service providers
We use these providers to run the Service. Each processes information only to provide its service to us.
- Cloudflare: hosting, content delivery, network security and request logs (logs do not include URL query strings).
- Neon: managed PostgreSQL database hosting (United States).
- Stripe: payment processing, subscriptions and invoices.
- Resend: delivery of alert, report and account emails.
- Twilio: delivery of SMS alerts and processing of STOP/START/HELP replies.
When you visit our homepage, your browser also loads code, fonts and a 3D model from public content-delivery networks (unpkg.com, Fontshare and our asset host), which receive your IP address and browser information as part of normal web requests.
We may also disclose information if required by law, to protect the rights and safety of our users or others, or as part of a merger, acquisition or sale of assets, in which case this policy continues to apply to your information.
5. Retention
- Monitoring history (daily summaries and resolved incidents) is kept for your plan's history window: 30 days (Essential), 90 days (Business), 12 months (Pro), 14 days during a free trial. Detailed check results are kept for up to 35 days within that window, then summarized.
- Alert delivery records and provider delivery events: 180 days.
- Expired sign-in sessions and password-reset or verification links are removed shortly after they expire.
- Billing records are kept as long as needed for accounting, tax and legal obligations, including after an account is deleted.
- Account information is kept while your account exists.
6. Deleting your account
You can delete your account at any time in Settings. We first cancel your subscription with Stripe, then permanently delete your account, users who belong to no other account, websites, monitors, monitoring history, incidents, alert recipients, delivery records and reports. We keep a minimal record that the deletion occurred and billing records as described above.
7. Security
We use encryption in transit (HTTPS/TLS) for the website and the database connection, salted password hashing, signed webhooks from our providers, protections against server-side request forgery when checking websites, and access controls that keep each account's data separate. No system is perfectly secure, and we cannot guarantee absolute security.
8. Your choices and rights
You can view and update your account and alert recipients in the dashboard, unsubscribe a phone number with STOP, and delete your account at any time. Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, or to object to certain processing. To make a request, email support@keepyourwebsiteworking.com. We will verify your request and respond as required by applicable law.
9. Children
The Service is for businesses and is not directed to children under 16. We do not knowingly collect their personal information.
10. International use
We and our providers process information in the United States and other countries where our providers operate.
11. Changes
We may update this policy. If changes are material, we will notify account owners by email or in the dashboard before they take effect. The effective date above shows the latest version.
12. Contact
[[OWNER: legal business name]], [[OWNER: business mailing address]]. Email: support@keepyourwebsiteworking.com.