KEEP_YOUR_WEBSITE_WORKING
TERMS

Terms of Service

Effective date: [[OWNER: effective date, e.g. December 1, 2026]]

These Terms of Service ("Terms") are an agreement between you and [[OWNER: legal business name]] ("we", "us") for use of keepyourwebsiteworking.com and the Keep Your Website Working monitoring service (the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service for a business, you confirm you are authorized to accept these Terms for it.

1. The Service

The Service automatically checks websites you add: page availability and response time, SSL certificates, DNS, and, where you configure them, contact and quote forms, booking flows and checkout flows. It detects and confirms incidents and notifies the recipients you choose by email and, on eligible plans, by text message. Features, allowances, check frequencies and history windows depend on your plan as described on our pricing page.

2. Your account

You must provide accurate information, keep your password confidential, and are responsible for activity on your account, including actions by people you invite. Tell us promptly at support@keepyourwebsiteworking.com if you suspect unauthorized access.

3. Websites you monitor

  • You may only add websites that you own or are authorized to monitor and test.
  • You authorize us to access those websites automatically at the frequencies of your plan, including loading pages in an automated browser.
  • Form checks run in a safe "dry-run" mode by default: we fill in the form and confirm it is about to submit, then block the submission. If you switch a form to full test submissions, we submit clearly labelled test entries (for example "[TEST] Automated form check"), which may reach your inbox or systems.
  • Booking and checkout checks stop before the final confirmation or payment step and never intentionally place an order, make a booking or submit a payment.
  • You are responsible for configuring monitors appropriately for your website, and for any firewall, rate-limit or bot-protection settings that may affect our checks.

4. Free trial

New accounts may start a 14-day free trial. A valid payment card is required to start the trial. Unless you cancel before the trial ends, your subscription starts automatically and your card is charged the price of the plan and billing interval you selected (monthly or annual) at the end of the trial. We email the account owner before the trial ends. If you cancel during the trial, you are not charged. Trial accounts have reduced allowances (for example, 1 website). One free trial per account.

5. Subscriptions and billing

  • Plans are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled. Prices are shown in US dollars on our pricing page and at checkout; taxes may be added where required.
  • Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for subscription fees, renewals and plan upgrades.
  • Upgrades take effect immediately; the prorated difference for the current period is charged at the time of the upgrade.
  • Downgrades take effect immediately, with any proration applied by Stripe as a credit toward future invoices. If your current usage exceeds the new plan's allowances, you must first choose which websites, monitors or recipients to keep; we do not delete them automatically.
  • If a payment fails, we notify you and Stripe retries the charge. Monitoring continues for a grace period of 7 days; if payment is still not received, monitoring pauses until the balance is paid. Your configuration and history are kept within your plan's history window.
  • We may change prices with at least 30 days' notice by email; changes apply from your next billing period after the notice period.

6. Cancellation and refunds

You can cancel at any time in Billing, without contacting us. Cancellation stops automatic renewal; the Service remains available until the end of the period you have paid for, and you can reactivate before then. Fees already paid are non-refundable, including for partially used periods and unused allowances, except where required by law or where we decide otherwise at our discretion. You can also delete your account at any time in Settings, which cancels the subscription immediately and permanently deletes your data as described in the Privacy Policy.

7. Email and SMS alerts

Alerts are sent to the recipients you add. Email recipients and mobile numbers must be confirmed before they receive alerts. By adding and confirming a mobile number you agree, and confirm that the owner of that number has agreed, to receive automated website alert texts from Keep Your Website Working at that number. Texts are service alerts only (no marketing); message frequency varies with your websites' incidents and is capped daily by your plan. Message and data rates may apply. Reply STOP to opt out, START to opt back in, HELP for help, or contact support@keepyourwebsiteworking.com. Opting out of texts does not stop email alerts. Wireless carriers are not liable for delayed or undelivered messages. Recipients that bounce, report spam or opt out may be paused automatically.

8. Limitations of monitoring

Monitoring reduces, but cannot eliminate, the risk of unnoticed problems. Checks run at intervals and from our infrastructure, so short outages between checks, problems affecting only some visitors or regions, and problems hidden behind logins, bot protection or personalization may not be detected. Incidents are confirmed over several checks to avoid false alarms, so alerts are not instantaneous. Email and SMS delivery depends on third-party providers and carriers and may be delayed or fail. The Service does not fix your website, and it is not a substitute for your own backups, security measures or professional support.

9. Acceptable use

You must not: monitor websites you are not authorized to test; use the Service to overload, attack, probe for vulnerabilities in, or gain unauthorized access to any system; attempt to reach private networks or cloud metadata services through the Service; submit unlawful, infringing or malicious content; interfere with or reverse-engineer the Service; resell the Service without our written permission; or use it to send unsolicited messages. We may suspend monitors or accounts that violate these Terms or put the Service or others at risk.

10. Our responsibilities and availability

We work to keep the Service running continuously and to protect your data, but the Service may be interrupted for maintenance, provider outages or events outside our control. We may change or discontinue features; if we discontinue the Service entirely, we will give reasonable notice and refund any prepaid fees for the unused period.

11. Your data

You keep all rights to your data. You grant us the rights needed to host, process and display it to provide the Service. Our use of personal information is described in the Privacy Policy.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WE DO NOT WARRANT THAT THE SERVICE WILL DETECT EVERY PROBLEM, THAT ALERTS WILL BE DELIVERED, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, LEADS, SALES, BOOKINGS, CUSTOMERS, DATA OR GOODWILL, INCLUDING LOSSES CAUSED BY WEBSITE PROBLEMS THAT WERE NOT DETECTED OR NOT ALERTED IN TIME; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Indemnity

You will defend and indemnify us against claims arising from websites or content you submit, monitoring you configure without authorization, or your violation of these Terms or the law.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for material breach of these Terms, non-payment after the grace period, or to comply with law. Sections 6, 8 and 11–17 survive termination.

16. Governing law and disputes

These Terms are governed by the laws of [[OWNER: governing state, e.g. the State of Michigan]], United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in [[OWNER: county and state for courts]], and you and we consent to their jurisdiction.

17. General

These Terms and the Privacy Policy are the entire agreement between us about the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. We may update these Terms; for material changes we will notify account owners by email or in the dashboard before they take effect, and continued use after that means you accept them.

18. Contact

[[OWNER: legal business name]], [[OWNER: business mailing address]]. Email: support@keepyourwebsiteworking.com. Sales: sales@keepyourwebsiteworking.com.